After everything that’s happened with United and American Airlines in the last couple of months, I wanted to take a moment to say “Thank you” to Southwest Air who love their customers and work hard to make the flying experience an easy one. With so much bad news it’s time to celebrate the good things that ARE happening.
Passenger Peggy Uhle, is forever grateful to Southwest Airlines, for helping her through a real family trauma.
Once at the gate, a flight attendant approached Peggy and asked her to get off the plane and call her husband immediately. Because she had turned off her phone, her husband had been unable to get ahold of her and called the airline. Once she got ahold of her husband she found out that her 24-year-old son had suffered a serious head injury and was in a coma in Denver, Colorado.
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Without missing a beat, the airline had reticketed her on the next direct flight to Denver and arranged all of the other practical details. For free.
Peggy Uhle said, “They offered a private waiting area, rerouted my luggage, allowed me to board first, and packed a lunch for when I got off the plane in Denver. My luggage was delivered to where I was staying, and I even received a call from Southwest asking how my son was doing.” Thankfully, her son has fully recovered from his serious head injury.
Few companies seem to know how to do the right thing these days. But, some do. The truth is, it doesn’t take much to do the right thing, just the desire; people have to be more important that profits. And, spoiler alert, if you put people first, your business will BOOM.