Last week, South Carolina mom Jordan Flakes and her son were kicked off an American Airlines plane over fears about their non-contagious, rare genetic skin condition.
Flake was in her seat ready to get home when “a crew member asked her about their ‘rash’ and requested a doctor’s note.”1 Even after explaining that they both had Ichthyosis, they were still asked to deboard.
According to the most recent reports, American Airlines apologized for the incident and said they would investigate what happened. They also refunded Flakes trip.
Beyond training, what about common sense? And what about just googling “Ichthyosis”? My guess is that this measles fear-mongering has caused confusion and the attendants were afraid the Flake’s were in a full-blown outbreak of some “vaccine-preventable disease.”